Exclusion dates apply. Subject to availability
From $160.00 AUD per night
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Browse the Royal Palm Resort frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.
General information about our accommodation and facilities.
The resort check in time is: 2:00pm. The person whose name the booking is under must be the person who checks-in and registers with the resort. They MUST be 18 years of age and provide current Photo ID and valid Credit card for a $200 pre-authorization for the security bond on check in. If no valid credit card available at check in, a $500 cash security bond is required and is fully refundable, provided no damage has occurred. Resort checkout time is: 10:00am. SAME DAY BOOKINGS: All bookings made for arrival the same day MUST arrive during office hours.
*Important Information* Guests booking to travel in the next 2 days MUST contact the resort directly in order to confirm their reservation. These bookings MUST arrive within the designated reception hours unless otherwise arranged with the resort PRIOR to arrival. *Non Refundable deals OR you have booked to travel within 30 days prior to arrival* Full payment at time of booking, no refund or cancellation. *Traveling in more than 30 days prior to arrival* Valid credit card required at time of booking to secure the room. Full payment is processed 30 (thirty) days prior to your arrival. The credit card provided at time of booking will be charged for the full payment UNLESS alternate arrangements have been made directly with the resort PRIOR to 30 days before your arrival. If you cancel once full payment has been made or within the 30 days or less prior to arrival, there is no refund. Please note a *MERCHANT SURCHARGE* does apply, per transaction at the resort, on all accepted cards. *NOTE:* Deposit required cancellation policy goes on guest arrival date
Late check-outs can be arranged subject to availability, surcharge may apply
They MUST be 18 years of age and provide current Photo ID and valid Credit card for a $200 pre-authorization for the security bond on check in. If no valid credit card available at check in, a $500 cash security bond is required and is fully refundable, provided no damage has occurred.
Yes, we have complimentary WiFi available in the foyer area of the resort. Unfortunately there is no internet available in room.
Yes, the lagoon swimming pool is heated
Monday-Friday 9.00am 5.00pm Saturday 9.00am 2.00pm Sunday 9.00am 12noon Public Holidays we are CLOSED **If your arrival time is outside of our reception hours please contact the resort for the after-hours check-in instructions.**
Yes, we allow 1 car space per apartment in the security underground car park. Additional parking is available nearby, offsite.
The apartments are serviced weekly and all bedding and bathroom towels are supplied
GROUP BOOKINGS: Please note for bookings of 4 or more rooms, different policies and procedures may apply. For further information please contact the property in advance, using the contact details found on the booking confirmation'.
General information about our location.
Yes, there are shops restaurants within easy walking distance from the resort
There is a Coles located on 5th Avenue Palm Beach, approximately 5 minute walk
We have direct access to the beach, no road to cross
Yes, the local Surfside Bus has a stop within 50m of the resort
Yes, our friendly staff can assist with all your tours, transfers, theme parks and more.